init
- 框架初始化 - 安装插件 - 修复PHP8.4报错
This commit is contained in:
130
addons/shopro/library/chat/provider/auth/Admin.php
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130
addons/shopro/library/chat/provider/auth/Admin.php
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<?php
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namespace addons\shopro\library\chat\provider\auth;
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use addons\shopro\exception\ShoproException;
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use addons\shopro\library\chat\traits\DebugEvent;
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use addons\shopro\library\chat\traits\Helper;
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use addons\shopro\library\chat\traits\Session;
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use addons\shopro\library\chat\traits\NspData;
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use addons\shopro\library\chat\provider\auth\traits\CustomerService;
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use addons\shopro\library\chat\Chat;
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use addons\shopro\library\chat\ChatService;
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use addons\shopro\library\chat\Getter;
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use addons\shopro\library\chat\Sender;
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use PHPSocketIO\SocketIO;
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use PHPSocketIO\Socket;
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use PHPSocketIO\Nsp;
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/**
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* 管理员身份
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*/
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class Admin
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{
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/**
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* debug 方式注册事件
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*/
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use DebugEvent;
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/**
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* 助手方法
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*/
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use Helper;
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/**
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* session 存储助手
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*/
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use Session;
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/**
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* 绑定数据到 nsp
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*/
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use NspData;
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/**
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* 客服事件
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*/
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use CustomerService;
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/**
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* 当前 Chat 实例
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*
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* @var Chat
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*/
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protected $chat;
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/**
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* 当前 phpsocket.io 实例
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*
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* @var SocketIO
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*/
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protected $io;
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/**
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* 当前socket 连接
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*
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* @var Socket
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*/
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protected $socket;
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/**
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* 当前 命名空间
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*
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* @var Nsp
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*/
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public $nsp;
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/**
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* getter 实例
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*
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* @var Getter
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*/
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protected $getter;
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/**
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* sender 实例
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*
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* @var Getter
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*/
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protected $sender;
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/**
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* getter 实例
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*
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* @var ChatService
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*/
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protected $chatService;
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public function __construct(Chat $chat)
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{
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$this->chat = $chat;
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$this->io = $chat->io;
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$this->socket = $chat->socket;
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$this->nsp = $chat->nsp;
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$this->getter = $chat->getter;
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$this->chatService = $chat->chatService;
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$this->sender = $chat->sender;
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}
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public function on()
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{
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// 检测当前 auth 是否是客服
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$this->register('check_identify', function ($data, $callback) {
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// 检查当前管理员登录状态
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if (!$this->chatService->isLogin()) {
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throw new ShoproException('请先登录管理后台');
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}
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$admin = $this->session('auth_user');
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// 获取当前管理员的客服身份
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$customerServices = $this->chatService->getCustomerServicesByAuth($admin['id'], $this->session('auth'));
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if (!$customerServices) {
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throw new ShoproException(''); // 您还不是客服，后台不提示，留空
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}
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// 注册客服事件
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$this->customerServiceOn();
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$this->sender->successSocket($callback, '验证成功', [
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'customer_services' => $customerServices
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]);
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});
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}
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}
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121
addons/shopro/library/chat/provider/auth/User.php
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121
addons/shopro/library/chat/provider/auth/User.php
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<?php
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namespace addons\shopro\library\chat\provider\auth;
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use addons\shopro\exception\ShoproException;
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use addons\shopro\library\chat\traits\DebugEvent;
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use addons\shopro\library\chat\traits\Helper;
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use addons\shopro\library\chat\traits\Session;
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use addons\shopro\library\chat\traits\NspData;
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use addons\shopro\library\chat\provider\auth\traits\Customer;
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use addons\shopro\library\chat\Chat;
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use addons\shopro\library\chat\Sender;
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/**
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* 用户
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*/
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class User
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{
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/**
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* debug 方式注册事件
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*/
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use DebugEvent;
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/**
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* session 存储助手
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*/
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use Session;
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/**
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* 助手方法
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*/
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use Helper;
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/**
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* 顾客事件
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*/
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use Customer;
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/**
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* 绑定数据到 nsp
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*/
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use NspData;
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/**
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* 当前 Chat 实例
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*
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* @var Chat
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*/
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protected $chat;
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/**
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* 当前 phpsocket.io 实例
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*
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* @var SocketIO
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*/
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protected $io;
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/**
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* 当前socket 连接
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*
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* @var Socket
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*/
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protected $socket;
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/**
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* 当前 命名空间
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*
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* @var Nsp
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*/
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public $nsp;
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/**
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* getter 实例
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*
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* @var Getter
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*/
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protected $getter;
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/**
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* sender 实例
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*
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* @var Getter
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*/
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protected $sender;
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/**
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* getter 实例
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*
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* @var ChatService
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*/
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protected $chatService;
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/**
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* 初始化
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*
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* @param Chat $chat
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*/
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public function __construct(Chat $chat)
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{
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$this->chat = $chat;
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$this->io = $chat->io;
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$this->socket = $chat->socket;
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$this->nsp = $chat->nsp;
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$this->getter = $chat->getter;
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$this->chatService = $chat->chatService;
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$this->sender = $chat->sender;
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}
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public function on()
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{
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// 用户相关事件
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// 处理用户登录，将用户未登录时候产生的 连接，聊天记录，更新成当前用户
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// 更新信息
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// 直接注册顾客相关事件
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$this->customerOn();
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// 用户事件，待补充
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// ......
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}
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}
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164
addons/shopro/library/chat/provider/auth/traits/Customer.php
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164
addons/shopro/library/chat/provider/auth/traits/Customer.php
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@@ -0,0 +1,164 @@
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<?php
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namespace addons\shopro\library\chat\provider\auth\traits;
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/**
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* 顾客事件
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*/
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trait Customer
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{
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public function customerOn()
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{
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// 顾客连接客服事件
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$this->register('customer_login', function ($data, $callback) {
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// 加入的客服房间
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$room_id = $data['room_id'] ?? 'admin';
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$this->session('room_id', $room_id);
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// 存储当前房间
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$this->nspRoomIdAdd($room_id);
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// 顾客上线
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$this->chatService->customerOnline();
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// 通知所有房间中的客服，用户上线了
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$this->sender->customerOnline();
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// 注册顾客相关的事件
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$this->customerEvent();
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// 获取常见问题，提醒给顾客
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$questions = $this->getter('db')->getChatQuestions($room_id);
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// 通知自己连接成功
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$this->sender->successSocket($callback, '顾客初始成功', [
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'questions' => $questions
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]);
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// 分配客服
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$this->allocatCustomerService();
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});
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}
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public function customerEvent()
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{
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// 检测是否登录过
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if ($this->socket->listeners('message')) {
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// 已经注册过了，避免重复注册
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return false;
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}
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// 发送消息
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$this->register('message', function ($data, $callback) {
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$message = $data['message'] ?? []; // 发送的消息
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$question_id = $data['question_id'] ?? 0; // 猜你想问
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// 过滤 message
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if ($message['message_type'] == 'text') {
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$message['message'] = trim(strip_tags($message['message']));
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}
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$room_id = $this->session('room_id');
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$session_id = $this->session('session_id');
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$customer_service_id = $this->session('customer_service_id');
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// 给客服发消息
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$this->sender->messageToCustomerService($message, [
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'sender_identify' => 'customer',
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'session_id' => $session_id,
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], $customer_service_id);
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// 通知自己发送成功
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$this->sender->successSocket($callback, '发送成功');
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// 检查并获取 question
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$question = $this->getter('db')->getChatQuestion($room_id, $question_id);
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if ($question) {
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// 是猜你想问，自动回答问题
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$this->sender->messageToBoth($question, $session_id, $customer_service_id);
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}
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});
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// 获取消息列表
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$this->register('messages', function ($data, $callback) {
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// 当前房间
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$room_id = $this->session('room_id');
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$session_id = $this->session('session_id');
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// 获取 聊天记录
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$messages = $this->getter('db')->getCustomerMessagesBySessionId($room_id, $session_id, 'customer_service', $data);
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// 获取消息列表
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$this->sender->successSocket($callback, '获取成功', [
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'messages' => $messages
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]);
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});
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// 顾客退出
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$this->register('customer_logout', function ($data, $callback) {
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$session_id = $this->session('session_id');
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$room_id = $this->session('room_id');
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$chatUser = $this->session('chat_user');
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// 顾客下线
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$this->chatService->customerOffline();
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// 顾客断开连接
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if (!$this->getter('socket')->isOnLineCustomerById($session_id)) {
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// 当前所遇用户端都断开了
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// 这里顾客的所有客户端都断开了，在排队排名中移除
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$this->nspWaitingDel($room_id, $session_id);
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// 排队发生变化，通知房间中所有排队用户
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$this->sender->allWaitingQueue($room_id);
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// 通知所有房间中的客服，顾客下线
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$this->sender->customerOffline();
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}
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// 解绑顾客相关的事件，等下次顾客在登录时再重新绑定 【customerEvent 方法绑定的所有事件】
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$this->socket->removeAllListeners('message');
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$this->socket->removeAllListeners('messages');
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$this->socket->removeAllListeners('customer_logout');
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$this->sender->successSocket($callback, '顾客退出成功');
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});
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}
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/**
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* 分配客服
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*
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* @return void
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*/
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private function allocatCustomerService()
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{
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$room_id = $this->session('room_id');
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$session_id = $this->session('session_id');
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$auth = $this->session('auth');
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// 检测并分配客服
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$customerService = $this->chatService->checkAndAllocatCustomerService();
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if ($customerService) {
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// 将用户 session_id 从等待排名中移除（这个用户的所有客户端都会被接入）
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$this->nspWaitingDel($room_id, $session_id);
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// 排队发生变化，通知房间中所有排队用户
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$this->sender->allWaitingQueue($room_id);
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// 顾客被接入，通知所有自己的客户端被接入，通知房间中所有客服用户被接入(等待中移除)，通知新客服，新用户接入
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$this->sender->customerAccessed($room_id, $session_id, $customerService);
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} else {
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if ($this->getter('socket')->hasCustomerServiceByRoomId($room_id)) {
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// 有客服
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$this->sender->waiting();
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} else {
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// 通知用户没有客服在线
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$this->sender->noCustomerService();
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}
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}
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}
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}
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@@ -0,0 +1,438 @@
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<?php
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namespace addons\shopro\library\chat\provider\auth\traits;
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use addons\shopro\exception\ShoproException;
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use addons\shopro\library\chat\traits\DebugEvent;
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use addons\shopro\library\chat\traits\Helper;
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use addons\shopro\library\chat\traits\Session;
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/**
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* 客服事件
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*/
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trait CustomerService
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{
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/**
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* debug 方式注册事件
|
||||
*/
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||||
use DebugEvent;
|
||||
|
||||
/**
|
||||
* 助手方法
|
||||
*/
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||||
use Helper;
|
||||
/**
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||||
* session 存储助手
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||||
*/
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||||
use Session;
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||||
|
||||
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public function customerServiceOn()
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{
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// 客服登录
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$this->register('customer_service_login', function ($data, $callback) {
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// 加入的客服房间
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$room_id = $data['room_id'] ?? 'admin';
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$this->session('room_id', $room_id);
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// 存储当前房间
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$this->nspRoomIdAdd($room_id);
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// 当前管理员信息
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$auth = $this->session('auth');
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$admin = $this->session('auth_user');
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if (!$this->chatService->customerServiceLogin($room_id, $admin['id'], $auth)) {
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throw new ShoproException('客服登录失败');
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}
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// 注册链接上客服事件
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$this->customerServiceEvent();
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// 客服上线
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$this->customerServiceOnline();
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||||
// 获取客服常用语
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||||
$commonWords = $this->getter('db')->getChatCommonWords($room_id);
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||||
// 通知自己登录成功
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$this->sender->successSocket($callback, '客服登录成功', [
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'customer_service' => $this->session('customer_service'),
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'common_words' => $commonWords
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]);
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||||
});
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 客服的所有事件
|
||||
*
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||||
* @return void
|
||||
*/
|
||||
public function customerServiceEvent()
|
||||
{
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||||
// 检测是否登录过
|
||||
if ($this->socket->listeners('customer_service_init')) {
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||||
// 已经注册过了，避免重复注册
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||||
return false;
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||||
}
|
||||
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||||
// 客服登录之后的所有事件
|
||||
// 客服初始化
|
||||
$this->register('customer_service_init', function ($data, $callback) {
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$room_id = $this->session('room_id');
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||||
$customerService = $this->session('customer_service');
|
||||
|
||||
// 获取当前客服正在服务的顾客
|
||||
$chatUsers = $this->getter()->getCustomersIngFormatByCustomerService($room_id, $customerService['id']);
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||||
$ingChatUserIds = array_column($chatUsers, 'id');
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||||
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||||
// 获取等待中的顾客
|
||||
$waitings = $this->getter()->getCustomersFormatWaiting($room_id);
|
||||
|
||||
// 获取客服历史服务过的顾客
|
||||
$histories = $this->getter()->getCustomersHistoryFormatByCustomerService($room_id, $customerService['id'], $ingChatUserIds);
|
||||
|
||||
$this->sender->successSocket($callback, '初始化成功', [
|
||||
'onlines' => $chatUsers,
|
||||
'histories' => $histories,
|
||||
'waitings' => $waitings,
|
||||
]);
|
||||
});
|
||||
|
||||
|
||||
// 发送消息
|
||||
$this->register('message', function ($data, $callback) {
|
||||
$session_id = $data['session_id'] ?? ''; // 接收者
|
||||
$message = $data['message'] ?? []; // 发送的消息
|
||||
$customerService = $this->session('customer_service');
|
||||
|
||||
// 给用户发送消息
|
||||
$this->sender->messageToCustomer($message, [
|
||||
'sender_identify' => 'customer_service',
|
||||
'customer_service' => $customerService
|
||||
], $session_id);
|
||||
|
||||
// 通知自己发送成功
|
||||
$this->sender->successSocket($callback, '发送成功');
|
||||
});
|
||||
|
||||
// 获取消息列表
|
||||
$this->register('messages', function ($data, $callback) {
|
||||
// 当前房间
|
||||
$room_id = $this->session('room_id');
|
||||
|
||||
$session_id = $data['session_id']; // 要获取的顾客
|
||||
|
||||
// 获取 顾客 聊天记录
|
||||
$messages = $this->getter('db')->getCustomerMessagesBySessionId($room_id, $session_id, 'customer', $data);
|
||||
|
||||
// 获取消息列表
|
||||
$this->sender->successSocket($callback, '获取成功', [
|
||||
'messages' => $messages
|
||||
]);
|
||||
});
|
||||
|
||||
|
||||
// 接入用户
|
||||
$this->register('access', function ($data, $callback) {
|
||||
$session_id = $data['session_id']; // 要接入的顾客
|
||||
|
||||
$room_id = $this->session('room_id');
|
||||
$customerService = $this->session('customer_service');
|
||||
|
||||
// 将当前 用户与 客服绑定
|
||||
$this->chatService->bindCustomerServiceBySessionId($room_id, $session_id, $customerService);
|
||||
|
||||
// 将用户 session_id 从等待排名中移除（这个用户的所有客户端都会被接入）
|
||||
$this->nspWaitingDel($room_id, $session_id);
|
||||
|
||||
// 排队发生变化，通知房间中所有排队用户
|
||||
$this->sender->allWaitingQueue($room_id);
|
||||
|
||||
// 顾客被接入，通知所有自己的客户端被接入，通知房间中所有客服用户被接入(等待中移除)，通知新客服，新用户接入
|
||||
$this->sender->customerAccessed($room_id, $session_id, $customerService);
|
||||
|
||||
// 获取消息列表
|
||||
$this->sender->successSocket($callback, '接入成功');
|
||||
});
|
||||
|
||||
|
||||
// 转接
|
||||
$this->register('transfer', function ($data, $callback) {
|
||||
// 要转接的顾客
|
||||
$session_id = $data['session_id'] ?? 0;
|
||||
// 要转接的客服 id
|
||||
$new_customer_service_id = $data['customer_service_id'] ?? 0;
|
||||
// 当前客服信息
|
||||
$room_id = $this->session('room_id');
|
||||
$customerService = $this->session('customer_service');
|
||||
|
||||
if (!$new_customer_service_id) {
|
||||
// 没有传入转接客服 id
|
||||
throw new ShoproException('请选择要转接的客服');
|
||||
}
|
||||
|
||||
// 不能转接给自己
|
||||
if ($new_customer_service_id == $customerService['id']) {
|
||||
// 不能转接给自己
|
||||
throw new ShoproException('您不能转接给自己');
|
||||
}
|
||||
|
||||
// 获取被转接入的客服, 自动只取客服信息，过滤重复
|
||||
$newCustomerService = $this->getter('socket')->getCustomerServiceById($room_id, $new_customer_service_id);
|
||||
|
||||
if (!$newCustomerService) {
|
||||
throw new ShoproException('转接的客服不在线');
|
||||
}
|
||||
|
||||
// 转接客户,加入新客服，移除老客服
|
||||
$this->chatService->transferCustomerServiceBySessionId($room_id, $session_id, $customerService, $newCustomerService);
|
||||
|
||||
// 将用户 session_id 从等待排名中移除（这个用户的所有客户端都会被接入）
|
||||
$this->nspWaitingDel($room_id, $session_id);
|
||||
|
||||
// 排队发生变化，通知房间中所有排队用户
|
||||
$this->sender->allWaitingQueue($room_id);
|
||||
|
||||
// 顾客被接入，通知所有自己的客户端被接入，通知房间中所有客服用户被接入(等待中移除)，通知新客服，新用户接入
|
||||
$this->sender->customerTransfer($room_id, $session_id, $customerService, $newCustomerService);
|
||||
|
||||
// 通知老客服，转接成功
|
||||
$this->sender->successSocket($callback, '转接成功');
|
||||
});
|
||||
|
||||
|
||||
// 断开连接中的顾客
|
||||
$this->register('break_customer', function ($data, $callback) {
|
||||
// 当前客服信息
|
||||
$room_id = $this->session('room_id');
|
||||
$customerService = $this->session('customer_service');
|
||||
// 要断开的顾客
|
||||
$session_id = $data['session_id'];
|
||||
|
||||
// 结束并断开客服
|
||||
$this->chatService->breakCustomerServiceBySessionId($room_id, $session_id, $customerService);
|
||||
|
||||
// 服务结束，通知顾客客服断开连接
|
||||
$this->sender->customerServiceBreak($session_id);
|
||||
|
||||
$this->sender->successSocket($callback, '服务结束成功');
|
||||
});
|
||||
|
||||
|
||||
// 删除历史中的顾客
|
||||
$this->register('del_customer', function ($data, $callback) {
|
||||
// 当前客服信息
|
||||
$room_id = $this->session('room_id');
|
||||
$customerService = $this->session('customer_service');
|
||||
// 要删除的顾客
|
||||
$session_id = $data['session_id'];
|
||||
$is_del_record = $data['is_del_record'] ?? false; // 是否删除聊天记录
|
||||
$chatUser = $this->getter('db')->getChatUserBySessionId($session_id);
|
||||
|
||||
if (!$chatUser) {
|
||||
throw new ShoproException('删除失败');
|
||||
}
|
||||
|
||||
$this->getter('db')->delCustomerByCustomerService($room_id, $chatUser['id'], $customerService, $is_del_record);
|
||||
|
||||
$this->sender->successSocket($callback, '删除成功');
|
||||
});
|
||||
|
||||
|
||||
$this->register('del_customer_all', function ($data, $callback) {
|
||||
// 当前客服信息
|
||||
$room_id = $this->session('room_id');
|
||||
$customerService = $this->session('customer_service');
|
||||
|
||||
$is_del_record = $data['is_del_record'] ?? false; // 是否删除聊天记录
|
||||
|
||||
$this->getter('db')->delCustomerAllByCustomerService($room_id, $customerService, $is_del_record);
|
||||
|
||||
$this->sender->successSocket($callback, '删除成功');
|
||||
});
|
||||
|
||||
|
||||
// 客服上线
|
||||
$this->register('customer_service_online', function ($data, $callback) {
|
||||
// 客服操作自己在线状态触发
|
||||
|
||||
// 客服上线
|
||||
$this->customerServiceOnline();
|
||||
|
||||
// 通知自己上线成功
|
||||
$this->sender->successSocket($callback, '当前状态已切换为在线', [
|
||||
'customer_service' => $this->session('customer_service')
|
||||
]);
|
||||
});
|
||||
|
||||
|
||||
// 客服离线
|
||||
$this->register('customer_service_offline', function ($data, $callback) {
|
||||
// 客服操作自己为离线状态触发
|
||||
|
||||
// 客服离线
|
||||
$this->customerServiceOffline();
|
||||
|
||||
// 通知自己离线成功
|
||||
$this->sender->successSocket($callback, '当前状态已切换为离线', [
|
||||
'customer_service' => $this->session('customer_service')
|
||||
]);
|
||||
});
|
||||
|
||||
// 客服忙碌
|
||||
$this->register('customer_service_busy', function ($data, $callback) {
|
||||
// 客服操作自己在线状态触发
|
||||
|
||||
// 客服忙碌
|
||||
$this->customerServiceBusy();
|
||||
|
||||
// 通知自己离线成功
|
||||
$this->sender->successSocket($callback, '当前状态已切换为忙碌', [
|
||||
'customer_service' => $this->session('customer_service')
|
||||
]);
|
||||
});
|
||||
|
||||
|
||||
// 客服登录
|
||||
$this->register('customer_service_logout', function ($data, $callback) {
|
||||
$this->customerServiceLogout();
|
||||
|
||||
// 解绑客服相关的事件，等下次客服再登录时再重新绑定
|
||||
$this->socket->removeAllListeners('customer_service_init');
|
||||
$this->socket->removeAllListeners('message');
|
||||
$this->socket->removeAllListeners('messages');
|
||||
$this->socket->removeAllListeners('access');
|
||||
$this->socket->removeAllListeners('transfer');
|
||||
$this->socket->removeAllListeners('break_customer');
|
||||
$this->socket->removeAllListeners('del_customer');
|
||||
$this->socket->removeAllListeners('del_customer_all');
|
||||
$this->socket->removeAllListeners('customer_service_online');
|
||||
$this->socket->removeAllListeners('customer_service_offline');
|
||||
$this->socket->removeAllListeners('customer_service_busy');
|
||||
$this->socket->removeAllListeners('customer_service_logout');
|
||||
|
||||
$this->sender->successSocket($callback, '退出成功');
|
||||
});
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 客服上线，并通知连接的用户，和房间中的其他客服
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
private function customerServiceOnline()
|
||||
{
|
||||
// 房间号
|
||||
$room_id = $this->session('room_id');
|
||||
// 客服信息
|
||||
$customerService = $this->session('customer_service');
|
||||
|
||||
// 记录客服切换之前的在线状态
|
||||
$isOnLineCustomerService = $this->getter('socket')->isOnLineCustomerServiceById($customerService['id']);
|
||||
|
||||
// 客服上线，更新客服状态，加入客服组
|
||||
$this->chatService->customerServiceOnline($room_id, $customerService['id']);
|
||||
|
||||
// if (!$isOnLineCustomerService) {
|
||||
// (这里不判断，都通知，重复通知不影响)如果之前是离线状态
|
||||
|
||||
// 通知连接的用户(在当前客服服务的房间里面的用户)，客服上线了
|
||||
$this->sender->customerServiceOnline();
|
||||
|
||||
// 通知当前房间的在线客服，更新当前在线客服列表
|
||||
$this->sender->customerServiceUpdate();
|
||||
|
||||
// }
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 客服离线，并通知连接的用户，和房间中的其他客服
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
private function customerServiceOffline()
|
||||
{
|
||||
// 房间号
|
||||
$room_id = $this->session('room_id');
|
||||
// 客服信息
|
||||
$customerService = $this->session('customer_service');
|
||||
// 客服下线，更新客服状态，解绑 client_id，退出客服组
|
||||
$this->chatService->customerServiceOffline($room_id, $customerService['id']);
|
||||
|
||||
if (!$this->getter('socket')->isOnLineCustomerServiceById($customerService['id'])) {
|
||||
// 当前客服的所有客户端都下线了
|
||||
|
||||
// 通知连接的用户(在当前客服服务的房间里面的用户)，客服下线了
|
||||
$this->sender->customerServiceOffline();
|
||||
|
||||
// 通知当前房间的在线客服，更新当前在线客服列表
|
||||
$this->sender->customerServiceUpdate();
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 客服忙碌，如果之前客服是离线 通知连接的用户，和房间中的其他客服，上线了
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
private function customerServiceBusy()
|
||||
{
|
||||
// 房间号
|
||||
$room_id = $this->session('room_id');
|
||||
// 客服信息
|
||||
$customerService = $this->session('customer_service');
|
||||
|
||||
// 记录客服切换之前的在线状态
|
||||
$isOnLineCustomerService = $this->getter('socket')->isOnLineCustomerServiceById($customerService['id']);
|
||||
|
||||
// 客服忙碌，更新客服状态，判断并加入客服组
|
||||
$this->chatService->customerServiceBusy($room_id, $customerService['id']);
|
||||
|
||||
// if (!$isOnLineCustomerService) {
|
||||
// (这里不判断，都通知，重复通知不影响)如果之前是离线状态
|
||||
|
||||
// 通知连接的用户(在当前客服服务的房间里面的用户)，客服上线了
|
||||
$this->sender->customerServiceBusy();
|
||||
|
||||
// 通知当前房间的在线客服，更新当前在线客服列表
|
||||
$this->sender->customerServiceUpdate();
|
||||
// }
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 客服退出登录
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
public function customerServiceLogout()
|
||||
{
|
||||
// 房间号
|
||||
$room_id = $this->session('room_id');
|
||||
// 客服信息
|
||||
$customerService = $this->session('customer_service');
|
||||
$customer_service_id = $this->session('customer_service_id');
|
||||
|
||||
// 客服先离线
|
||||
$this->chatService->customerServiceOffline($room_id, $customer_service_id);
|
||||
|
||||
if (!$this->getter('socket')->isOnLineCustomerServiceById($customerService['id'])) {
|
||||
// 当前客服的所有客户端都下线了
|
||||
|
||||
// 通知连接的用户(在当前客服服务的房间里面的用户)，客服下线了
|
||||
$this->sender->customerServiceOffline();
|
||||
// 通知当前房间的在线客服，更新当前在线客服列表
|
||||
$this->sender->customerServiceUpdate();
|
||||
}
|
||||
|
||||
// 客服退出房间，清除客服 session 信息
|
||||
$this->chatService->customerServiceLogout($room_id, $customer_service_id);
|
||||
|
||||
}
|
||||
}
|
||||
641
addons/shopro/library/chat/provider/getter/Db.php
Normal file
641
addons/shopro/library/chat/provider/getter/Db.php
Normal file
@@ -0,0 +1,641 @@
|
||||
<?php
|
||||
|
||||
namespace addons\shopro\library\chat\provider\getter;
|
||||
|
||||
use think\helper\Str;
|
||||
use addons\shopro\exception\ShoproException;
|
||||
use addons\shopro\library\chat\traits\DebugEvent;
|
||||
use addons\shopro\library\chat\Getter;
|
||||
use addons\shopro\controller\traits\UnifiedToken;
|
||||
use app\admin\model\shopro\chat\User as ChatUser;
|
||||
use app\admin\model\shopro\chat\ServiceLog as ChatServiceLog;
|
||||
use app\admin\model\shopro\chat\Record as ChatRecord;
|
||||
use app\admin\model\shopro\chat\CustomerService as ChatCustomerService;
|
||||
use app\admin\model\shopro\chat\CustomerServiceUser as ChatCustomerServiceUser;
|
||||
use app\admin\model\shopro\chat\Question as ChatQuestion;
|
||||
use app\admin\model\shopro\chat\CommonWord as ChatCommonWord;
|
||||
|
||||
/**
|
||||
* 从数据库获取
|
||||
*/
|
||||
class Db
|
||||
{
|
||||
|
||||
/**
|
||||
* token 验证助手
|
||||
*/
|
||||
use UnifiedToken;
|
||||
|
||||
/**
|
||||
* getter 实例
|
||||
*
|
||||
* @var Getter
|
||||
*/
|
||||
protected $getter;
|
||||
|
||||
/**
|
||||
* 实例化的模型数组
|
||||
*
|
||||
* @var array
|
||||
*/
|
||||
protected $models = [];
|
||||
|
||||
public function __construct(Getter $getter)
|
||||
{
|
||||
$this->getter = $getter;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 获取动态模型实例
|
||||
*
|
||||
* @param string $type 动态类型
|
||||
* @param string $model 模型名称
|
||||
* @param boolean $is_instance 是否实例化
|
||||
* @return string|object 返回模型
|
||||
*/
|
||||
public function getModel($type, $model, $is_instance = true)
|
||||
{
|
||||
$key = $type . '_' . $model . '_' . strval($is_instance);
|
||||
if (isset($this->models[$key])) {
|
||||
return $this->models[$key];
|
||||
}
|
||||
|
||||
switch($type) {
|
||||
case 'auth' :
|
||||
if ($model == 'user') {
|
||||
$class = '\\app\\admin\\model\\shopro\\user\\' . ucfirst($model);
|
||||
} else {
|
||||
$class = '\\app\\admin\\model\\shopro\\' . ucfirst($model);
|
||||
}
|
||||
break;
|
||||
}
|
||||
|
||||
if ($is_instance) {
|
||||
$class = new $class;
|
||||
}
|
||||
|
||||
$this->models[$key] = $class;
|
||||
|
||||
return $class;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 通过token 获取用户 id
|
||||
*
|
||||
* @param string $token
|
||||
* @param string $auth 认证类型
|
||||
* @return mixed
|
||||
*/
|
||||
public function getAuthIdFromToken($token, $auth)
|
||||
{
|
||||
// 获取加密数据
|
||||
$content = $this->getUnifiedContent($token);
|
||||
// 判断并返回用户 id
|
||||
if ($content && strpos($content, $auth) !== false) {
|
||||
return str_replace($auth . ':', '', $content);
|
||||
}
|
||||
return false;
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 通过 token 获取 用户信息
|
||||
*
|
||||
* @param string $token
|
||||
* @param string $auth 认证类型
|
||||
* @return null|object
|
||||
*/
|
||||
public function getAuthByToken($token, $auth)
|
||||
{
|
||||
// 获取用户 id
|
||||
$user_id = $this->getAuthIdFromToken($token, $auth);
|
||||
|
||||
// 获取用户
|
||||
return $this->getAuthById($user_id, $auth);
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 通过 id 获取用户
|
||||
*
|
||||
* @param int $id
|
||||
* @param string $auth
|
||||
* @return null|object
|
||||
*/
|
||||
public function getAuthById($id, $auth)
|
||||
{
|
||||
return $this->getModel('auth', $auth)->where('id', $id)->find();
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 通过 session_id 获取chat 用户
|
||||
*
|
||||
* @param string $session_id
|
||||
* @param string $auth 认证类型
|
||||
* @return null|object
|
||||
*/
|
||||
public function getChatUserBySessionId($session_id)
|
||||
{
|
||||
$chatUser = ChatUser::where('session_id', $session_id)->order('id asc')->find();
|
||||
|
||||
return $chatUser;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 通过 auth 获取 library 用户信息
|
||||
*
|
||||
* @param integer $auth_id
|
||||
* @param string $auth
|
||||
* @return void
|
||||
*/
|
||||
public function getChatUserByAuth($auth_id, $auth)
|
||||
{
|
||||
$chatUser = ChatUser::where('auth', $auth)->where('auth_id', $auth_id)->order('id asc')->find();
|
||||
|
||||
return $chatUser;
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 获取最后一次被服务记录
|
||||
*
|
||||
* @param string $room_id
|
||||
* @param integer $chat_user_id
|
||||
* @return object|null
|
||||
*/
|
||||
public function getLastServiceLogByChatUser($room_id, $chat_user_id)
|
||||
{
|
||||
return ChatServiceLog::where('room_id', $room_id)
|
||||
->where('chat_user_id', $chat_user_id)
|
||||
->where('customer_service_id', '<>', 0)
|
||||
->order('id', 'desc')->find();
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 获取郑子昂服务中的记录
|
||||
*
|
||||
* @param string $room_id
|
||||
* @param integer $chat_user_id
|
||||
* @return object
|
||||
*/
|
||||
public function getServiceLogIngByChatUser($room_id, $chat_user_id, $customer_service_id = 0)
|
||||
{
|
||||
return ChatServiceLog::where('room_id', $room_id)
|
||||
->where('chat_user_id', $chat_user_id)
|
||||
->where(function ($query) use ($customer_service_id) {
|
||||
$query->where(function($query) use ($customer_service_id) {
|
||||
$query->where('status', 'waiting')->where('customer_service_id', 0);
|
||||
})->whereOr(function ($query) use ($customer_service_id) {
|
||||
$query->where('status', 'ing')->where('customer_service_id', $customer_service_id);
|
||||
});
|
||||
})
|
||||
->order('id', 'desc')->find();
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 添加服务记录
|
||||
*
|
||||
* @param string $room_id
|
||||
* @param array $chatUser
|
||||
* @param array $customerService
|
||||
* @param string $status
|
||||
* @return void
|
||||
*/
|
||||
public function addServiceLog($room_id, $chatUser, $customerService, $status)
|
||||
{
|
||||
$chatServiceLog = new ChatServiceLog();
|
||||
|
||||
$chatServiceLog->chat_user_id = $chatUser ? $chatUser['id'] : 0;
|
||||
$chatServiceLog->customer_service_id = $customerService ? $customerService['id'] : 0;
|
||||
$chatServiceLog->room_id = $room_id;
|
||||
$chatServiceLog->starttime = time();
|
||||
$chatServiceLog->endtime = $status == 'end' ? time() : null;
|
||||
$chatServiceLog->status = $status;
|
||||
$chatServiceLog->save();
|
||||
|
||||
return $chatServiceLog;
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 创建正在进行中的 服务
|
||||
*
|
||||
* @param [type] $room_id
|
||||
* @param [type] $chatUser
|
||||
* @param [type] $customerService
|
||||
* @return void
|
||||
*/
|
||||
public function createServiceLog($room_id, $chatUser, $customerService)
|
||||
{
|
||||
// 正在进行中的连接
|
||||
$serviceLog = $this->getServiceLogIngByChatUser($room_id, $chatUser['id'], $customerService['id']);
|
||||
|
||||
if (!$serviceLog) {
|
||||
// 不存在，创建新的
|
||||
$serviceLog = $this->addServiceLog($room_id, $chatUser, $customerService, 'ing');
|
||||
}
|
||||
|
||||
return $serviceLog;
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 结束 服务
|
||||
*
|
||||
* @param string $room_id 房间号
|
||||
* @param array $chatUser 顾客
|
||||
* @param array $customerService 客服
|
||||
* @return object
|
||||
*/
|
||||
public function endServiceLog($room_id, $chatUser, $customerService)
|
||||
{
|
||||
// 正在进行中的连接
|
||||
$serviceLog = $this->getServiceLogIngByChatUser($room_id, $chatUser['id'], $customerService['id']);
|
||||
|
||||
if (!$serviceLog) {
|
||||
// 不存在，创建新的
|
||||
$serviceLog = $this->addServiceLog($room_id, $chatUser, $customerService, 'end');
|
||||
} else {
|
||||
$serviceLog->customer_service_id = $customerService ? $customerService['id'] : 0;
|
||||
$serviceLog->endtime = time();
|
||||
$serviceLog->status = 'end';
|
||||
$serviceLog->save();
|
||||
}
|
||||
|
||||
return $serviceLog;
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 通过用户获取到用户绑定的在指定房间的客服信息（判断 auth 在指定房间是否是客服，是了才能登录客服）
|
||||
*
|
||||
* @param string $room_id 房间号
|
||||
* @param string $auth 用户类型
|
||||
* @param integer $auth_id 用户 id
|
||||
* @return array|null
|
||||
*/
|
||||
public function getCustomerServiceByAuthAndRoom($room_id, $auth_id, $auth)
|
||||
{
|
||||
// 获取当前 auth 绑定的所有客服的 id
|
||||
$customerServiceIds = ChatCustomerServiceUser::where('auth', $auth)->where('auth_id', $auth_id)->column('customer_service_id');
|
||||
// 通过上一步的 客服id 配合 房间获取第一条客服（只能有一条）
|
||||
$customerService = ChatCustomerService::where('room_id', $room_id)->where('id', 'in', $customerServiceIds)->find();
|
||||
|
||||
return $customerService;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 通过用户获取到用户绑定的所有客服信息（暂不使用，当独立登录是，让用户选择客服身份）
|
||||
*
|
||||
* @param string $auth 用户类型
|
||||
* @param integer $auth_id 用户 id
|
||||
* @return array
|
||||
*/
|
||||
public function getCustomerServicesByAuth($auth_id, $auth, $first = false)
|
||||
{
|
||||
// 获取当前 auth 绑定的所有客服的 id
|
||||
$customerServiceIds = ChatCustomerServiceUser::where('auth', $auth)->where('auth_id', $auth_id)->column('customer_service_id');
|
||||
// 通过上一步的 客服id 配合 房间获取第一条客服（只能有一条）
|
||||
$customerServices = ChatCustomerService::where('id', 'in', $customerServiceIds)->order('id', 'asc')->select();
|
||||
|
||||
return $first ? ($customerServices[0] ?? null) : $customerServices;
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 获取客服服务的历史用户
|
||||
*
|
||||
* @param string $room_id 房间号
|
||||
* @param integer $customer_service_id 客服 id
|
||||
* @param array $exceptIds 要排除的ids （正在服务的用户）
|
||||
* @return array
|
||||
*/
|
||||
public function getCustomersHistoryByCustomerService($room_id, $customer_service_id, $exceptIds = [])
|
||||
{
|
||||
// $logs = ChatServiceLog::with('chat_user')
|
||||
// ->where('room_id', $room_id)
|
||||
// ->field('chat_user_id')
|
||||
// ->whereNotIn('chat_user_id', $exceptIds)
|
||||
// ->where('customer_service_id', $customer_service_id)
|
||||
// ->group('chat_user_id')
|
||||
// ->order('id', 'desc')
|
||||
// ->select();
|
||||
// $logs = collection($logs)->toArray();
|
||||
|
||||
// $chatUsers = array_column($logs, 'chat_user');
|
||||
|
||||
// 替代上面的方法，上面方法 group by 在 mysql 严格模式必须要关闭 ONLY_FULL_GROUP_BY
|
||||
$chatUsers = [];
|
||||
$logs = ChatServiceLog::with('chat_user')
|
||||
->field('id,chat_user_id')
|
||||
->where('room_id', $room_id)
|
||||
->whereNotIn('chat_user_id', $exceptIds)
|
||||
->where('customer_service_id', $customer_service_id)
|
||||
->chunk(100, function ($currentLogs) use (&$chatUsers) {
|
||||
foreach ($currentLogs as $log) {
|
||||
$chatUser = $log->chat_user;
|
||||
$currentIds = array_column($chatUsers, 'id');
|
||||
if ($chatUser && !in_array($chatUser->id, $currentIds)) {
|
||||
$chatUsers[] = $chatUser;
|
||||
}
|
||||
|
||||
if (count($chatUsers) >= 20) {
|
||||
break;
|
||||
}
|
||||
}
|
||||
|
||||
if (count($chatUsers) >= 20) {
|
||||
return false;
|
||||
}
|
||||
}, 'id', 'desc'); // 如果 id 重复，有坑 (date < 2020-03-28)
|
||||
|
||||
return $chatUsers;
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 通过 session_id 获取 顾客
|
||||
*
|
||||
* @param string $session_id
|
||||
* @return object
|
||||
*/
|
||||
public function getCustomerBySessionId($session_id)
|
||||
{
|
||||
return ChatUser::where('session_id', $session_id)->find();
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 删除客服的一个顾客的所有服务记录
|
||||
*
|
||||
* @param string $room_id
|
||||
* @param integer $chat_user_id
|
||||
* @param array $customerService
|
||||
* @param boolean $is_del_record
|
||||
* @return void
|
||||
*/
|
||||
public static function delCustomerByCustomerService($room_id, $chat_user_id, $customerService, $is_del_record = false)
|
||||
{
|
||||
ChatServiceLog::where('room_id', $room_id)
|
||||
->where('customer_service_id', $customerService['id'])
|
||||
->where('chat_user_id', $chat_user_id)->delete();
|
||||
|
||||
if ($is_del_record) {
|
||||
self::delCustomerRecordById($room_id, $chat_user_id);
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 删除客服的一个顾客的所有服务记录
|
||||
*
|
||||
* @param string $room_id
|
||||
* @param array $customerService
|
||||
* @param boolean $is_del_record
|
||||
* @return void
|
||||
*/
|
||||
public static function delCustomerAllByCustomerService($room_id, $customerService, $is_del_record = false)
|
||||
{
|
||||
if ($is_del_record) {
|
||||
$chatUserIds = ChatServiceLog::where('room_id', $room_id)
|
||||
->where('customer_service_id', $customerService['id'])->column('chat_user_id');
|
||||
$chatUserIds = array_values(array_unique($chatUserIds));
|
||||
|
||||
foreach ($chatUserIds as $chat_user_id) {
|
||||
self::delCustomerRecordById($room_id, $chat_user_id);
|
||||
}
|
||||
}
|
||||
|
||||
ChatServiceLog::where('room_id', $room_id)
|
||||
->where('customer_service_id', $customerService['id'])->delete();
|
||||
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 删除客户聊天记录
|
||||
*
|
||||
* @param string $room_id
|
||||
* @param int $chat_user_id
|
||||
* @return void
|
||||
*/
|
||||
public static function delCustomerRecordById($room_id, $chat_user_id)
|
||||
{
|
||||
ChatRecord::where('room_id', $room_id)->where('chat_user_id', $chat_user_id)->delete();
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 获取顾客的聊天记录
|
||||
*
|
||||
* @param string $room_id
|
||||
* @param string $session_id
|
||||
* @param $select_identify
|
||||
* @return array
|
||||
*/
|
||||
public function getCustomerMessagesBySessionId($room_id, $session_id, $select_identify, $data)
|
||||
{
|
||||
$selectIdentify = Str::camel($select_identify);
|
||||
|
||||
$customer = $this->getCustomerBySessionId($session_id);
|
||||
$chat_user_id = $customer ? $customer['id'] : 0;
|
||||
|
||||
// 将消息标记为已读
|
||||
ChatRecord::where('room_id', $room_id)->where('chat_user_id', $chat_user_id)->{$selectIdentify}()->update([
|
||||
'read_time' => time()
|
||||
]);
|
||||
|
||||
$page = $data['page'] ?? 1;
|
||||
$list_rows = $data['list_rows'] ?? 20;
|
||||
$last_id = $data['last_id'] ?? 0;
|
||||
|
||||
$messageList = ChatRecord::where('room_id', $room_id)->where('chat_user_id', $chat_user_id);
|
||||
|
||||
// 避免消息重复
|
||||
if ($last_id) {
|
||||
$messageList = $messageList->where('id', '<=', $last_id);
|
||||
}
|
||||
|
||||
$messageList = $messageList->order('id', 'desc')->paginate([
|
||||
'page' => $page,
|
||||
'list_rows' => $list_rows
|
||||
]);
|
||||
$messageList = $this->getMessageSender($messageList);
|
||||
|
||||
return $messageList;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 获取用户的最后一条消息(当前房间的)
|
||||
*
|
||||
* @param string $room_id
|
||||
* @param integer $chat_user_id
|
||||
* @return object
|
||||
*/
|
||||
public function getMessageLastByChatUser($room_id, $chat_user_id)
|
||||
{
|
||||
return ChatRecord::where('room_id', $room_id)->where('chat_user_id', $chat_user_id)->order('id', 'desc')->find();
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 根据身份获取未读消息条数(当前房间的)
|
||||
*
|
||||
* @param string $room_id
|
||||
* @param integer $chat_user_id
|
||||
* @param string $select_identify
|
||||
* @return integer
|
||||
*/
|
||||
public function getMessageUnReadNumByChatUserAndIndentify($room_id, $chat_user_id, $select_identify)
|
||||
{
|
||||
$selectIdentify = Str::camel($select_identify);
|
||||
return ChatRecord::where('room_id', $room_id)->where('chat_user_id', $chat_user_id)->where('read_time', 'null')->{$selectIdentify}()->count();
|
||||
}
|
||||
|
||||
/**
|
||||
* 更新客服信息
|
||||
*
|
||||
* @param integer $id
|
||||
* @param array $data
|
||||
* @return void
|
||||
*/
|
||||
public function updateCustomerService($id, $data)
|
||||
{
|
||||
$customerService = ChatCustomerService::where('id', $id)->update($data);
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 添加消息记录
|
||||
*
|
||||
* @param string $room_id
|
||||
* @param string $name
|
||||
* @param array $arguments
|
||||
* @return object
|
||||
*/
|
||||
public function addMessage($room_id, $name, $arguments)
|
||||
{
|
||||
$content = $arguments[2] ?? []; // 额外参数
|
||||
$message = $content['message'];
|
||||
$sender = $content['sender'];
|
||||
$sender_identify = $sender['sender_identify'] ?? 'customer';
|
||||
$receive = $arguments[3] ?? [];
|
||||
|
||||
if ($sender_identify == 'customer') {
|
||||
$session_id = $sender['session_id'];
|
||||
$chatUser = $this->getChatUserBySessionId($session_id);
|
||||
$sender_id = $chatUser['id'] ?? 0;
|
||||
$chat_user_id = $sender_id;
|
||||
} else {
|
||||
$customerService = $sender['customer_service'];
|
||||
$sender_id = $customerService['id'] ?? 0;
|
||||
|
||||
$session_id = $receive['id'];
|
||||
$chatUser = $this->getChatUserBySessionId($session_id);
|
||||
$chat_user_id = $chatUser['id'] ?? 0;
|
||||
}
|
||||
|
||||
$chatRecord = new ChatRecord();
|
||||
|
||||
$chatRecord->chat_user_id = $chat_user_id;
|
||||
$chatRecord->room_id = $room_id;
|
||||
$chatRecord->sender_identify = $sender_identify;
|
||||
$chatRecord->sender_id = $sender_id;
|
||||
$chatRecord->message_type = $message['message_type'] ?? 'text';
|
||||
$chatRecord->message = $message['message'] ?? '';
|
||||
$chatRecord->createtime = time();
|
||||
$chatRecord->updatetime = time();
|
||||
$chatRecord->save();
|
||||
|
||||
// 加载消息人
|
||||
$chatRecord = $this->getMessageSender([$chatRecord])[0];
|
||||
|
||||
return $chatRecord;
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 获取猜你想问
|
||||
*
|
||||
* @param string $room_id 房间
|
||||
* @return object
|
||||
*/
|
||||
public function getChatQuestions($room_id)
|
||||
{
|
||||
$chatQuestions = ChatQuestion::roomId($room_id)->order(['weigh' => 'desc', 'id' => 'desc'])->select();
|
||||
|
||||
return $chatQuestions;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 根据 id 获取猜你想问
|
||||
*
|
||||
* @param string $room_id 房间
|
||||
* @return object
|
||||
*/
|
||||
public function getChatQuestion($room_id, $question_id)
|
||||
{
|
||||
if ($question_id) {
|
||||
$chatQuestion = ChatQuestion::roomId($room_id)->find($question_id);
|
||||
|
||||
return $chatQuestion;
|
||||
}
|
||||
|
||||
return null;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 获取客服常用语
|
||||
*
|
||||
* @param string $room_id 房间
|
||||
* @return object
|
||||
*/
|
||||
public function getChatCommonWords($room_id)
|
||||
{
|
||||
$chatCommonWords = ChatCommonWord::normal()->roomId($room_id)->order(['weigh' => 'desc', 'id' => 'desc'])->select();
|
||||
|
||||
return $chatCommonWords;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 获取消息的 发送人
|
||||
*
|
||||
* @param array|object $messageList
|
||||
* @return array|object
|
||||
*/
|
||||
private function getMessageSender($messageList)
|
||||
{
|
||||
$morphs = [
|
||||
'customer' => \app\admin\model\shopro\chat\User::class,
|
||||
'customer_service' => \app\admin\model\shopro\chat\CustomerService::class
|
||||
];
|
||||
$messageList = morph_to($messageList, $morphs, ['sender_identify', 'sender_id']);
|
||||
|
||||
return $messageList;
|
||||
}
|
||||
}
|
||||
354
addons/shopro/library/chat/provider/getter/Socket.php
Normal file
354
addons/shopro/library/chat/provider/getter/Socket.php
Normal file
@@ -0,0 +1,354 @@
|
||||
<?php
|
||||
|
||||
namespace addons\shopro\library\chat\provider\getter;
|
||||
|
||||
use addons\shopro\exception\ShoproException;
|
||||
use addons\shopro\library\chat\traits\Helper;
|
||||
use addons\shopro\library\chat\traits\Session;
|
||||
use addons\shopro\library\chat\traits\BindUId;
|
||||
use addons\shopro\library\chat\Getter;
|
||||
use PHPSocketIO\SocketIO;
|
||||
use PHPSocketIO\Socket as PhpSocket;
|
||||
use PHPSocketIO\Nsp;
|
||||
|
||||
/**
|
||||
* 从 socket 连接中获取
|
||||
*/
|
||||
class Socket
|
||||
{
|
||||
|
||||
/**
|
||||
* session 存储助手
|
||||
*/
|
||||
use Session;
|
||||
|
||||
/**
|
||||
* BindUid 助手
|
||||
*/
|
||||
use BindUId;
|
||||
/**
|
||||
* 助手方法
|
||||
*/
|
||||
use Helper;
|
||||
|
||||
/**
|
||||
* getter 实例
|
||||
*
|
||||
* @var Getter
|
||||
*/
|
||||
protected $getter;
|
||||
|
||||
/**
|
||||
* 当前 phpsocket.io 实例
|
||||
*
|
||||
* @var SocketIo
|
||||
*/
|
||||
protected $io = null;
|
||||
/**
|
||||
* 当前socket 连接
|
||||
*
|
||||
* @var PhpSocket
|
||||
*/
|
||||
protected $socket = null;
|
||||
/**
|
||||
* 当前 命名空间实例
|
||||
*
|
||||
* @var Nsp
|
||||
*/
|
||||
protected $nsp = null;
|
||||
|
||||
|
||||
public function __construct(Getter $getter, PhpSocket $socket = null, SocketIo $io, Nsp $nsp)
|
||||
{
|
||||
$this->getter = $getter;
|
||||
$this->socket = $socket;
|
||||
$this->io = $io;
|
||||
$this->nsp = $nsp;
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 通过房间获取房间中所有连接的 clientIds
|
||||
*
|
||||
* @param string $room 房间名称
|
||||
* @return void
|
||||
*/
|
||||
public function getClientIdsByRoom($room) {
|
||||
// 获取到的数组 键是 id 值是 boolean true
|
||||
$clientIds = $this->nsp->adapter->rooms[$room] ?? [];
|
||||
// 取出 clientIds
|
||||
$clientIds = array_keys($clientIds);
|
||||
return $clientIds;
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 根据房间获取所有房间中的 authUser
|
||||
*
|
||||
* @param string $room_id 房间号
|
||||
* @param string $is_unique 默认过滤重复的数据
|
||||
* @return array
|
||||
*/
|
||||
public function getAuthsByAuth($auth, $is_unique = true)
|
||||
{
|
||||
// 要接入的客服所在的房间，默认 admin 房间,z这里的客服的状态都是 在线的，如果手动切换为离线，则会被移除该房间
|
||||
$room = $this->getRoomName('auth', ['auth' => $auth]);
|
||||
|
||||
$sessions = $this->getSessionsByRoom($room, null, $is_unique);
|
||||
|
||||
$authUsers = [];
|
||||
foreach ($sessions as $session) {
|
||||
if (isset($session['auth_user']) && $session['auth_user']) {
|
||||
$authUsers[$session['session_id']] = $session['auth_user'];
|
||||
}
|
||||
}
|
||||
|
||||
return $authUsers;
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 通过id 获取指定客服，并且还必须在对应的客服房间中
|
||||
*
|
||||
* @param string $id 客服 id
|
||||
* @param string $room_id 客服房间号
|
||||
* @return array|null
|
||||
*/
|
||||
public function getCustomerServiceById($room_id, $id)
|
||||
{
|
||||
// 要接入的客服所在的房间，默认 admin 房间
|
||||
$room = $this->getRoomName('customer_service_room', ['room_id' => $room_id]);
|
||||
|
||||
// 房间中的所有客服的 clientids
|
||||
$roomClientIds = $this->getClientIdsByRoom($room);
|
||||
|
||||
// 当前客服 uid 绑定的所有客户端 clientIds，手动后台离线的已经被解绑了，这里都是状态为在线的
|
||||
$currentClientIds = $this->getClientIdByUId($id, 'customer_service');
|
||||
|
||||
if ($clientIds = array_intersect($currentClientIds, $roomClientIds)) {
|
||||
// 客服在线
|
||||
return $this->getSession(current($clientIds), 'customer_service');
|
||||
}
|
||||
|
||||
return null;
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 通过 客服 id 判断客服是否在线，这里不管客服所在房间，一个客服只能属于一个房间
|
||||
*
|
||||
* @param string $id 客服 id
|
||||
* @return boolean
|
||||
*/
|
||||
public function isOnLineCustomerServiceById($id)
|
||||
{
|
||||
return $this->isUIdOnline($id, 'customer_service');
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 根据房间获取所有房间中的客服
|
||||
*
|
||||
* @param string $room_id 客服房间号
|
||||
* @param string $is_unique 默认过滤重复的数据
|
||||
* @return array
|
||||
*/
|
||||
public function getCustomerServicesByRoomId($room_id, $is_unique = true)
|
||||
{
|
||||
// 要接入的客服所在的房间，默认 admin 房间,z这里的客服的状态都是 在线的，如果手动切换为离线，则会被移除该房间
|
||||
$room = $this->getRoomName('customer_service_room', ['room_id' => $room_id]);
|
||||
|
||||
$customerServices = $this->getSessionsByRoom($room, 'customer_service', $is_unique);
|
||||
|
||||
return $customerServices;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 获取指定 session_id 在对应房间的所有客户端的服务客服的信息
|
||||
*
|
||||
* @param [type] $room_id
|
||||
* @param [type] $session_id
|
||||
* @return void
|
||||
*/
|
||||
public function getCustomerServiceBySessionId($room_id, $session_id)
|
||||
{
|
||||
$sessions = $this->getSessionsById($session_id, 'customer');
|
||||
|
||||
$customerService = null;
|
||||
foreach ($sessions as $session) {
|
||||
if (isset($session['room_id']) && $session['room_id'] == $room_id
|
||||
&& isset($session['customer_service']) && $session['customer_service']) {
|
||||
$currentCustomerService = $session['customer_service'];
|
||||
|
||||
if ($this->isOnLineCustomerServiceById($currentCustomerService['id'])) {
|
||||
// 如果客服在线
|
||||
$customerService = $currentCustomerService;
|
||||
break;
|
||||
}
|
||||
}
|
||||
}
|
||||
return $customerService;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 判断当前房间中是否有客服在线
|
||||
*
|
||||
* @param string $room_id 客服房间号
|
||||
* @return boolean
|
||||
*/
|
||||
public function hasCustomerServiceByRoomId($room_id)
|
||||
{
|
||||
// 获取房间中所有客服的 session,只要有，就说明有客服在线，手动切换状态的会被移除 在线客服房间
|
||||
$allCustomerServices = $this->getCustomerServicesByRoomId($room_id, false);
|
||||
|
||||
if ($allCustomerServices) {
|
||||
return true;
|
||||
}
|
||||
return false;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 判断并通过 顾客 获取顾客的客服
|
||||
*/
|
||||
public function getCustomerServiceByCustomerSessionId($session_id)
|
||||
{
|
||||
$customerServices = $this->getSessionsById($session_id, 'customer', 'customer_service');
|
||||
|
||||
return current($customerServices) ?? null;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* (获取客服正在服务的顾客)根据客服获取客服房间中所有的被服务用户
|
||||
*
|
||||
* @param string $room_id 客服房间号
|
||||
* @param integer $customer_service_id 客服 id
|
||||
* @param string $is_unique 默认过滤重复的数据
|
||||
* @return array
|
||||
*/
|
||||
public function getCustomersIngByCustomerService($room_id, $customer_service_id, $is_unique = true)
|
||||
{
|
||||
// 要接入的客服所在的房间，默认 admin 房间,z这里的客服的状态都是 在线的，如果手动切换为离线，则会被移除该房间
|
||||
$room = $this->getRoomName('customer_service_room_user', ['room_id' => $room_id, 'customer_service_id' => $customer_service_id]);
|
||||
|
||||
$customers = $this->getSessionsByRoom($room, 'chat_user', $is_unique);
|
||||
|
||||
return $customers;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* (获取等待被接入的用户)根据房间号获取被服务对象
|
||||
*
|
||||
* @param string $room_id 客服房间号
|
||||
* @param integer $customer_service_id 客服 id
|
||||
* @param string $is_unique 默认过滤重复的数据
|
||||
* @return array
|
||||
*/
|
||||
public function getCustomersWaiting($room_id, $is_unique = true)
|
||||
{
|
||||
// 要接入的客服所在的房间，默认 admin 房间,z这里的客服的状态都是 在线的，如果手动切换为离线，则会被移除该房间
|
||||
$room = $this->getRoomName('customer_service_room_waiting', ['room_id' => $room_id]);
|
||||
|
||||
$customers = $this->getSessionsByRoom($room, 'chat_user', $is_unique);
|
||||
|
||||
return $customers;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 通过 session_id 判断顾客是否在线
|
||||
*
|
||||
* @param string $id 客服 id
|
||||
* @return boolean
|
||||
*/
|
||||
public function isOnLineCustomerById($session_id)
|
||||
{
|
||||
return $this->isUIdOnline($session_id, 'customer');
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 通过 session_id 判断 auth 是否在线
|
||||
*
|
||||
* @param string $id 客服 id
|
||||
* @return boolean
|
||||
*/
|
||||
public function isOnlineAuthBySessionId($session_id, $auth)
|
||||
{
|
||||
return $this->isUIdOnline($session_id, $auth);
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 通过 id 获取这个人在 type 下的所有客户端 session 数据
|
||||
*
|
||||
* @param string $id 要获取的用户的 id
|
||||
* @param string $type bind 类型：user,admin,customer_service 等
|
||||
* @param string $name 要获取session 中的特定值，默认全部数据
|
||||
* @return array
|
||||
*/
|
||||
public function getSessionsById($id, $type, $name = null)
|
||||
{
|
||||
$currentClientIds = $this->getClientIdByUId($id, $type);
|
||||
|
||||
$sessionDatas = $this->getSessionByClientIds($currentClientIds, $name);
|
||||
|
||||
return $sessionDatas;
|
||||
}
|
||||
|
||||
|
||||
|
||||
/**
|
||||
* 通过 id 更新 id 绑定的所有客户端的 session
|
||||
*
|
||||
* @param integer $id
|
||||
* @param string $type
|
||||
* @param array $data
|
||||
* @return void
|
||||
*/
|
||||
public function updateSessionsById($id, $type, $data = [])
|
||||
{
|
||||
// 当前id 在当前类型下绑定的所有客户端
|
||||
$currentClientIds = $this->getClientIdByUId($id, $type);
|
||||
|
||||
$this->updateSessionByClientIds($currentClientIds, $data);
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* 获取房间中的所有客户端的 session
|
||||
*
|
||||
* @param string $room 房间真实名称
|
||||
* @param string $name 要取用的 session 中的键名，默认全部取出
|
||||
* @param string $is_unique 默认根据绑定的Uid 过滤重复的 session
|
||||
* @return array
|
||||
*/
|
||||
public function getSessionsByRoom($room, $name = null, $is_unique = true) {
|
||||
// 房间中的所有客服的 clientids
|
||||
$roomClientIds = $this->getClientIdsByRoom($room);
|
||||
|
||||
$sessionDatas = $this->getSessionByClientIds($roomClientIds); // 要过滤重复，没办法直接获取指定数据
|
||||
|
||||
// 处理数据
|
||||
$newDatas = [];
|
||||
foreach ($sessionDatas as $sessionData) {
|
||||
if ($is_unique) {
|
||||
// 过滤重复
|
||||
$newDatas[$sessionData['session_id']] = $name ? $sessionData[$name] : $sessionData;
|
||||
} else {
|
||||
// 全部数据
|
||||
$newDatas[] = $name ? $sessionData[$name] : $sessionData;
|
||||
}
|
||||
}
|
||||
|
||||
return array_values(array_filter($newDatas));
|
||||
}
|
||||
}
|
||||
Reference in New Issue
Block a user